SERVICE REQUESTSįor service evaluations and repairs within the United States, please send your watch via insured carrier to our Torrance, CA facility. You will need to enter your service order number (which begins with the letters "SO") and your zip code. If your timepiece is currently with our Torrance service facility for evaluation or repair, click HERE to view the current status. To see available replacement parts and straps for your Citizen timepiece and initiate an order, use our new self-service portal below. We are also pleased to offer complimentary watch bracelet sizing services with your purchase please allow an extra 1-2 business days for order processing, prior to shipping, as sizing occurs on demand by one of our expert technicians. We stand by the quality and craftsmanship of our products with our 30-day money-back guarantee, and a 5-year limited warranty. Orders over $450 will ship signature required. Please allow up to two business days for order processing. With Premium Shipping ($25 charge): Order by Thursday, December 21, 2:00pm EST / 11:00am PDTĮnjoy free UPS 2-Day shipping within the U.S. With Standard Shipping (Free): Order by Wednesday, December 20, 2:00pm EST / 11:00am PDT With Bracelet Sizing: Order by Tuesday, December 19, 2:00pm EST / 11:00am PDT You will receive a Shipping Confirmation email with your tracking number once your order leaves our warehouse. Due to high volume, please allow up to two business days for order processing.
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